Policies
Eigen Industrial LLC is committed to excellence and fast shipping. We are based in Boston,MA strategically capable of offering very competitive prices on a large selected inventory. Our services are offered in the USA and all around the world. Our support team is ready to answer your questions. Please don't hesitate to reach out to us before you make any purchase.
All terms of Sales Policy, Privacy Policy, Availability of products and prices are subject to change without a further notice.
RETURN POLICY:
(1) Domestic Buyers (in USA): 30-Day Free Returns & Money back guarantee policy. Returns are accepted within 30 Days of the order date. Returns must be delivered with 14 days of requesting. Returned items must be in same condition they were at the time of shipping. No damaged items may be returned. Buyers pay for return shipping. Please read our refund policy
(2) International Buyers (rest of the world): 14-Day Free Returns & Money back guarantee policy. Returned items must be in same condition they were at the time of shipping. Returns must be delivered with 14 days of requesting. No damaged items may be returned. Buyers pay for return shipping. Please read our refund policy
SHIPPING POLICY:
(1) Handling time is 24 Hrs. All received orders are handled and shipped within 24 hours.
(2) Domestic Orders (in USA): shipped with UPS 2ND DAY AIR or UPS NEXT DAY AIR -or equivalent.
(3) International Orders (rest of the World): shipped with UPS WORLDWIDE SAVER or DHL EXPRESS -or equivalent- lead times are 3-5 business days.
PAYMENT POLICY:
(1) Major credit cards are accepted.
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PRODUCT CONDITIONS LEGEND:
New Sealed Box:
The item is in factory packaging & condition. It is sold under the factory guarantee of being in perfect condition.
New / New in Box:
The item is factory packaging - not sealed. It is never used or installed on any machine or setting. It is tested and guaranteed to be in a perfect condition. Condition of the box/packaging is not guaranteed.
New Open Box:
The item is factory packaging -the condition of the packaging is poor. It is never used. It is tested and guaranteed to be in a perfect condition. Normal storage ware and tare maybe present on the item including minor scratches and non-original stickers. The item maybe returned by a previous buyer but not used.
New no Box / New out of Box:
The item is not in factory packaging. It is never used. It is tested and guaranteed to be in a perfect condition. Normal storage ware and tare maybe present on the item including minor scratches and non-original stickers. The item maybe returned by a previous buyer but not used.
Pre-Owned / Used:
The item is tested and guaranteed to be in perfect working condition. The original packaging maybe included (or not) without any guarantees. it includes refurbished or repaired items.
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If you have any questions please email us at : support@eigenindustrial.com
Thank you!